Returns

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Not 100% satisfied with you purchase? We accept returns on all full-price orders within 14 days of delivery date, for exchange or store credit. The merchandise must be returned in the exact condition in which it was shipped in order to receive a credit. Shipping charges for returns/exchanges are not credited.

Items purchased as “FINAL SALE” or custom orders cannot be returned or exchanged.

To request a return, please e-mail us at info@queretana.com for a return authorization. Any returns sent back without authorization will be returned to the customer.

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